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Frontdesk (My AI Front Desk) review (2026): pricing, features and alternatives
AI receptionist, chat and SMS · myaifrontdesk.com
My AI Front Desk at a glance
My AI Front Desk: Frontdesk is an AI receptionist, chat and SMS with plans from $99/mo, best for small businesses wanting calls, texts and chat together.
- What it is
- AI receptionist that handles calls, texts, web chat and email with a built-in CRM.
- What it costs
- $99/mo. Plan + $0.25/min overage. Free trial: 7 days, no card
- Who it's for
- Small businesses wanting calls, texts and chat together · Businesses
- How it compares
- 8th lowest starting price of the 10 AI receptionists on Klyvoo
- Pricing checked
- October 2026 on myaifrontdesk.com
Our verdict
Frontdesk bundles phone answering with two-way texting, web chat, email drafts and a CRM in a single plan, which saves stitching tools together. There is only one public plan at $99/mo with 200 voice minutes, so busy lines pay $0.25 a minute after that or move to custom pricing.
Pros
- Voice, SMS, web chat and email share one customer record
- 20+ languages and setup in under 5 minutes
- 7-day free trial with no card, $79/mo billed yearly
Cons
- Only 200 voice minutes included, then $0.25 per minute
- Just one public plan; API access needs the custom Enterprise tier
- Only 2 editor seats and 3 notification recipients on the $99 plan
Frontdesk pricing
| Plan | Monthly | Billed yearly | Voice minutes | Extra minutes | Notes |
|---|---|---|---|---|---|
| Business-in-a-Box | $99/mo | $79/mo | 200 | $0.25/min | Includes SMS, web chat, email drafts and CRM; 2 editor seats |
| Partner/Enterprise | Custom | Custom | Custom | As low as $0.07/min | Volume discounts, API access, dedicated account manager |
Source: myaifrontdesk.com/pricing, checked October 3, 2026.
Included on every plan
- 200 voice minutes
- 100 chatbot conversations
- 400 SMS messages
- 500 email drafts
- 300 website form submissions
- Unlimited automation workflows
- AI calendar booking
- Warm transfers
- Built-in AI CRM
- Zapier and verified outbound number
- 20-page knowledge base
Frontdesk alternatives
| Agent | Starting price | Pricing model | Best for | Compare |
|---|---|---|---|---|
| Frontdesk | $99/mo | Plan + $0.25/min overage | Small businesses wanting calls, texts and chat together | This page |
| Upfirst | $24.95/mo | Plan + per-call overage | Small firms with modest call volume | Upfirst review |
| Dialzara | $29/mo | Plan + per-minute overage | Budget-minded small businesses with light call volume | Dialzara review |
| Rosie | $49/mo | Monthly tiers by minutes | Solo operators and local service businesses | Rosie review |
| Goodcall | $79/mo | Per agent + $0.50 per extra caller | Local businesses with long or frequent calls | Goodcall review |
| Smith.ai | Free plan; Pro $150/mo | Plan + per-call overage | Law firms and service businesses | Smith.ai review |
Frontdesk FAQ
How much does Frontdesk cost?
Frontdesk's Business-in-a-Box plan is $99/mo, or $79/mo billed yearly. It includes 200 voice minutes, 400 texts and 100 chatbot conversations. Extra voice minutes cost $0.25 each. Enterprise pricing is custom.
Does Frontdesk have a free trial?
Yes. Frontdesk offers a 7-day free trial and doesn't ask for a credit card.
Can Frontdesk text and chat with customers too?
Yes. The same plan covers two-way SMS, website chat, email drafts and web form follow-ups, all tied to one customer profile.
Is Frontdesk HIPAA compliant?
Frontdesk says it is HIPAA compliant and signs BAAs.
What are the best Frontdesk alternatives?
Upfirst (from $24.95/mo) and Dialzara (from $29/mo) are cheaper for phone-only needs. Goodcall offers unlimited minutes from $79/mo, and Smith.ai adds human receptionist backup.