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Smith.ai review (2026): pricing, features and alternatives
AI with live-agent backup · smith.ai
Smith.ai pricing at a glance
Smith.ai pricing: Smith.ai is an AI with live-agent backup with a free plan and paid plans from $150/mo, best for law firms and service businesses.
- What it is
- AI receptionist that answers and books calls, with optional handoff to North America-based human receptionists.
- What it costs
- Free plan; Pro $150/mo. Plan + per-call overage. Free trial: (25 calls/mo)
- Who it's for
- Law firms and service businesses · Businesses
- How it compares
- The only one of the 10 AI receptionists on Klyvoo that is free to start
- Pricing checked
- October 2026 on smith.ai
Our verdict
Smith.ai is the pick if you want a human safety net, since calls can go to live North America-based receptionists and AI-triggered escalations carry no fee. Per-call pricing is steep next to minute-based tools: Pro starts at $150/mo for 75 calls, about $2 a call.
Pros
- Free plan with 25 calls a month to test with real callers
- Live human receptionists available as backup
- Native Clio, Salesforce and HubSpot integrations
Cons
- Pro costs $150/mo for 75 calls, about $2.00 per call
- Extra calls cost $2.10 to $3.00 depending on plan
- Month-to-month with 30 days' notice to cancel
Smith.ai pricing
| Plan | Monthly | Billed yearly | Calls included | Extra calls | Notes |
|---|---|---|---|---|---|
| Free | $0 | Not offered | 25 | $3.00/call | Core AI answering and scheduling |
| Pro | $150/mo | Not offered | 75 (150 or 300 at 10%-17% off) | $2.50 to $2.17/call | Adds dedicated onboarding and live support |
| Enterprise | $500/mo | 6-month plan at a lower rate | 300 (500 or 1,000+ available) | $2.17 to $2.10/call | Custom prompting, multi-location, success manager |
Source: smith.ai/pricing/ai-receptionist, checked October 3, 2026.
Included on every plan
- 24/7 AI call answering
- Recording, transcription and summaries
- Lead qualification and call routing
- AI scheduling (Calendly and more)
- Native integrations (Clio, Zapier and more)
- English and Spanish
- Analytics
- Quality Studio testing
Smith.ai alternatives
| Agent | Starting price | Pricing model | Best for | Compare |
|---|---|---|---|---|
| Smith.ai | Free plan; Pro $150/mo | Plan + per-call overage | Law firms and service businesses | This page |
| Upfirst | $24.95/mo | Plan + per-call overage | Small firms with modest call volume | Upfirst review |
| Dialzara | $29/mo | Plan + per-minute overage | Budget-minded small businesses with light call volume | Dialzara review |
| Rosie | $49/mo | Monthly tiers by minutes | Solo operators and local service businesses | Rosie review |
| Goodcall | $79/mo | Per agent + $0.50 per extra caller | Local businesses with long or frequent calls | Goodcall review |
| Frontdesk | $99/mo | Plan + $0.25/min overage | Small businesses wanting calls, texts and chat together | Frontdesk review |
Smith.ai FAQ
How much does Smith.ai cost?
Smith.ai has a free plan with 25 calls a month. Pro starts at $150/mo for 75 calls ($2.00 per call) and Enterprise starts at $500/mo for 300 calls ($1.67 per call). Extra calls cost $2.10 to $3.00 depending on plan.
Does Smith.ai have a free trial?
There's no timed trial, but the free plan lets you take 25 calls a month at no cost.
Can Smith.ai send calls to a real person?
Yes. Calls can go to live North America-based receptionists through a per-call add-on, and AI-triggered escalations have no fee. The add-on price isn't published.
Can Smith.ai book appointments?
Yes. AI scheduling is on every plan, with Calendly and other calendar tools, plus Clio for law firms.
What are the best Smith.ai alternatives?
Upfirst (from $24.95/mo) and Dialzara (from $29/mo) cost much less per call. Goodcall has unlimited minutes from $79/mo, and Frontdesk adds texting and web chat from $99/mo.