Freshdesk's AI agent answers and resolves questions across email, chat, WhatsApp and social in 60+ languages.
StandoutCheapest seat price here, with 500 AI sessions included
Watch out forExtra sessions cost $49 per 100
Starting price
$19/agent/mo billed yearly
Free trial
14 days
Human transfer
Yes, with full context
Languages
60+ languages
No agents match all of these filters. Try removing one.
How AI customer service agent pricing works
Most agents on this page charge for each conversation the AI resolves. Fin by Intercom costs $0.99 per outcome, with a 50-outcome monthly minimum when you use it alone with another help desk. HubSpot Customer Agent costs $0.50 per resolution but needs Service Hub Pro (from $90/seat/mo) or Enterprise. Gorgias AI Agent charges $0.90 per resolution ($1 on Starter) on top of a helpdesk plan from $10/mo.
Zendesk AI Agents and Freddy AI Agent come with per-seat help desk plans that include an AI allowance. Zendesk Suite starts at $55/agent/mo billed yearly with 5 automated resolutions per agent each month on Team. Extra resolutions cost $1.50 committed or $2.00 pay-as-you-go. Freshdesk starts at $19/agent/mo billed yearly. Every paid plan includes the first 500 Freddy AI Agent sessions, then $49 per 100.
Lyro by Tidio uses a monthly conversation quota. It has a free plan with a one-time 50 conversations and paid Lyro quotas from $32.50/mo. Every agent here offers a trial: 14 days for Fin, Zendesk, Freshdesk and HubSpot (with a new Pro or Enterprise seat) and 7 days for Tidio and Gorgias.
What we check
Help desk integrations
We check whether the agent runs inside one help desk or can work on top of the one you already use.
Handoff to a human
We confirm the agent can pass a conversation to your team and whether it carries the full context.
Channels and languages
We list the channels each agent covers and how many languages it supports where the vendor says so.
What you pay for
We note the billing unit (outcome, resolution, session or seat) plus the cost of usage beyond any allowance.
Trial and free plan
We record trial length, whether a card is needed and whether a free plan exists.
Every fact comes from the vendor’s official site. How we review
How to choose
If you want to keep your current help desk:Fin by Intercom. Fin runs on top of Zendesk, Salesforce, HubSpot, Freshworks, Gorgias and others at $0.99 per outcome.
If you run a Shopify store:Gorgias AI Agent. It is trained on your Shopify catalog and policies and can check order status, process returns and cancel orders.
If you run a small store on a tight budget:Lyro by Tidio. Tidio has a free plan and paid Lyro quotas start at $32.50/mo.
If your service team already works in HubSpot:HubSpot Customer Agent. It has the lowest per-resolution price here at $0.50 and draws on your CRM data, knowledge base and past conversations.
FAQ: AI customer support agents
What is an AI customer service agent?
An AI customer service agent answers and resolves customer questions on its own and hands hard cases to your team. Lyro by Tidio draws on your help content and HubSpot Customer Agent uses your CRM and knowledge base. Some also take action: Freddy AI Agent handles order tracking and refunds and Gorgias AI Agent processes returns and cancellations.
How much does AI customer service software cost?
On this page you can start free with Lyro by Tidio or from $19/agent/mo billed yearly with Freshdesk and Freddy AI Agent. Per-resolution prices run from $0.50 for HubSpot Customer Agent to $0.99 per outcome for Fin by Intercom. Zendesk Suite starts at $55/agent/mo billed yearly and charges $1.50 to $2.00 for resolutions beyond its allowance.
Which AI customer service agent works with my help desk?
Fin by Intercom works with the most help desks, including Intercom, Zendesk, Salesforce, HubSpot, Freshworks, Front, Gorgias and Zoho. Zendesk AI Agents, Freddy AI Agent, HubSpot Customer Agent and Gorgias AI Agent are built into their own help desks. Lyro by Tidio connects to Zendesk, Intercom, Salesforce and 20+ others through Lyro Connect on the Plus (from $300/mo) or Premium plans.
Can an AI agent hand a conversation to a human?
Yes. All six agents here can pass a conversation to your team. Fin, HubSpot Customer Agent and Freddy AI Agent hand off with full context and Zendesk routes to the right team with context. Lyro does not count chats it hands straight to a human and Gorgias charges no AI fee on handoffs, though Fin counts a completed handoff as a billable outcome.
Every price on Klyvoo comes from the vendor’s official pricing page. How we review
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