Skip to content
HubSpot Customer Agent review (2026): pricing, features and alternatives
Support agent · hubspot.com
HubSpot customer agent at a glance
HubSpot Customer Agent is a support agent priced at $0.50 per resolution; needs Service Hub Pro (from $90/seat/mo), best for businesses running service on HubSpot.
- What it is
- Resolves chats, emails and calls using your HubSpot CRM, knowledge base and past conversations.
- What it costs
- $0.50 per resolution; needs Service Hub Pro (from $90/seat/mo). Free trial: 14 days with a new Pro or Enterprise seat
- Who it's for
- Businesses running service on HubSpot · Businesses
- Pricing checked
- October 2026 on hubspot.com
Our verdict
HubSpot Customer Agent has the lowest per-resolution price on our list and draws on your CRM data, so it fits teams already running service in HubSpot. The catch is the entry ticket: it needs Service Hub Professional or Enterprise seats plus a one-time onboarding fee of $1,500 or more.
Pros
- $0.50 per resolution, paid with HubSpot Credits
- Uses CRM data, knowledge base and past conversations
- Works across chat, email, voice, WhatsApp and Messenger
Cons
- Needs Service Hub Pro ($90 to $100/seat/mo) or Enterprise ($150/seat/mo)
- One-time onboarding fee of $1,500 (Pro) or $3,500 (Enterprise)
- Voice is billed at $0.50 per minute
HubSpot Customer Agent pricing
| Plan | Monthly | Billed yearly | Credits included | Customer Agent |
|---|---|---|---|---|
| Free | $0 | $0 | None | Not included |
| Starter | Not verified | $20/seat/mo (promo from $7) | 500 | Not included |
| Professional | Not verified | $100/seat/mo (promo from $90) | 3,000 (about 60 resolutions) | Yes; $1,500 onboarding |
| Enterprise | Not verified | From $150/seat/mo | 5,000 (about 100 resolutions) | Yes; $3,500 onboarding |
Source: hubspot.com/pricing/service and HubSpot Customer Agent product page, checked October 3, 2026.
HubSpot Customer Agent alternatives
| Agent | Starting price | Pricing model | Best for | Compare |
|---|---|---|---|---|
| HubSpot Customer Agent | $0.50 per resolution; needs Service Hub Pro (from $90/seat/mo) | Per resolution via HubSpot Credits + seat plan | Businesses running service on HubSpot | This page |
| Fin by Intercom | $0.99 per outcome | Per outcome; 50 outcomes/mo minimum standalone | Teams on Intercom or another major helpdesk | Fin by Intercom review |
| Zendesk AI Agents | $55/agent/mo billed yearly | Per agent seat + per automated resolution beyond allowance | Support teams already on Zendesk | Zendesk AI Agents review |
| Lyro by Tidio | Free plan; Lyro from $32.50/mo | Monthly conversation quota | Small online stores and lean support teams | Lyro by Tidio review |
| Gorgias AI Agent | $0.90 per resolution ($1 on Starter); helpdesk from $10/mo | Helpdesk tickets + per AI resolution | Shopify and ecommerce brands | Gorgias AI Agent review |
| Freddy AI Agent | $19/agent/mo billed yearly | Per agent seat + per AI session pack | Small and midsize teams on Freshdesk | Freddy AI Agent review |
HubSpot Customer Agent FAQ
How much does HubSpot Customer Agent cost?
Since April 14, 2026 it costs $0.50 per resolved conversation (50 HubSpot Credits) and $0.50 per minute on voice. It requires Service Hub Professional, listed at $100/seat/mo with a promo from $90, or Enterprise from $150/seat/mo.
Does HubSpot Customer Agent have a free trial?
Yes. When you buy at least one Service Hub Professional or Enterprise seat, you can use Customer Agent free for 14 days.
Is Customer Agent on HubSpot's free or Starter plan?
No. HubSpot lists it for Professional and Enterprise only.
What does it learn from?
Your knowledge base, website, CRM records, past conversations, PDFs and other documents.
What are the best HubSpot Customer Agent alternatives?
Fin by Intercom works with HubSpot at $0.99 per outcome, Zendesk AI agents suit Zendesk teams and Freddy AI Agent is cheaper to start with Freshdesk from $19/agent/mo.