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Lyro by Tidio review (2026): pricing, features and alternatives
Support agent · tidio.com
Tidio pricing at a glance
Tidio pricing: Lyro by Tidio is a support agent with a free plan and paid plans from $32.50/mo, best for small online stores and lean support teams.
- What it is
- Tidio's AI agent answers common questions from your help content and hands harder chats to people.
- What it costs
- Free plan; Lyro from $32.50/mo. Monthly conversation quota. Free trial: 7 days, no card
- Who it's for
- Small online stores and lean support teams · Businesses
- How it compares
- The only one of the 6 AI customer support agents on Klyvoo that is free to start
- Pricing checked
- October 2026 on tidio.com
Our verdict
Lyro is the cheapest way here to put an AI agent on a small store's chat, with a free plan and paid Lyro quotas from $32.50/mo. Quotas top out at 1,000 conversations a month before you move to the Plus plan at $300/mo or a custom Premium deal.
Pros
- Free plan to test it with 50 Lyro conversations
- Paid Lyro starts at $32.50/mo
- Chats it hands straight to a human don't count against quota
Cons
- Free Lyro quota is a one-time 50 conversations
- Paid Lyro tiers stop at 1,000 conversations a month
- Connecting to Zendesk or Salesforce needs Plus ($300/mo) or Premium
Lyro by Tidio pricing
| Plan | Monthly | Billed yearly | Lyro conversations | Notes |
|---|---|---|---|---|
| Free | $0 | $0 | 50 one-time | 50 billable conversations/mo, 10 seats |
| Starter | Not verified | $24.17/mo ($290/yr) | 50 one-time | 100 billable conversations/mo |
| Growth | Not verified | From $49.17/mo ($590/yr) | Add-on | From 250 billable conversations/mo |
| Lyro AI Agent add-on | From $32.50/mo | Not verified | 50 to 1,000/mo | Renews monthly |
| Plus | From $300/mo + usage | Not verified | Custom | Lyro Connect for other helpdesks |
| Premium | Quote | Quote | From 3,000/mo | Guaranteed 50% Lyro resolution rate; pay-per-resolution option |
Source: tidio.com/pricing, checked October 3, 2026.
Lyro by Tidio alternatives
| Agent | Starting price | Pricing model | Best for | Compare |
|---|---|---|---|---|
| Lyro by Tidio | Free plan; Lyro from $32.50/mo | Monthly conversation quota | Small online stores and lean support teams | This page |
| Fin by Intercom | $0.99 per outcome | Per outcome; 50 outcomes/mo minimum standalone | Teams on Intercom or another major helpdesk | Fin by Intercom review |
| Zendesk AI Agents | $55/agent/mo billed yearly | Per agent seat + per automated resolution beyond allowance | Support teams already on Zendesk | Zendesk AI Agents review |
| Gorgias AI Agent | $0.90 per resolution ($1 on Starter); helpdesk from $10/mo | Helpdesk tickets + per AI resolution | Shopify and ecommerce brands | Gorgias AI Agent review |
| HubSpot Customer Agent | $0.50 per resolution; needs Service Hub Pro (from $90/seat/mo) | Per resolution via HubSpot Credits + seat plan | Businesses running service on HubSpot | HubSpot Customer Agent review |
| Freddy AI Agent | $19/agent/mo billed yearly | Per agent seat + per AI session pack | Small and midsize teams on Freshdesk | Freddy AI Agent review |
Lyro by Tidio FAQ
How much does Lyro cost?
Lyro has a free plan with a one-time 50 conversations. Paid Lyro quotas start at $32.50/mo for 50 conversations and go up to 1,000 a month. Larger volumes need Plus (from $300/mo) or Premium.
Does Tidio have a free trial?
Yes. Paid plans have a 7-day free trial with no credit card, and there is also a free plan.
How does Lyro count conversations?
One conversation is counted when Lyro first replies in a thread. Threads idle for 15 minutes start fresh, and chats Lyro hands straight to a human are not counted.
Can Lyro work with Zendesk?
Yes, through Lyro Connect, which needs a Plus or Premium plan.
What are the best Lyro alternatives?
Gorgias AI Agent fits Shopify brands, Fin by Intercom works on many helpdesks at $0.99 per outcome and Freddy AI Agent comes with Freshdesk from $19/agent/mo.