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Gorgias AI Agent review (2026): pricing, features and alternatives
Support agent · gorgias.com
Gorgias pricing at a glance
Gorgias pricing: Gorgias AI Agent is a support agent priced at $0.90 per resolution ($1 on Starter); helpdesk from $10/mo, best for shopify and ecommerce brands.
- What it is
- Ecommerce AI agent trained on your Shopify catalog and policies that handles orders, returns and shopping questions.
- What it costs
- $0.90 per resolution ($1 on Starter); helpdesk from $10/mo. Helpdesk tickets + per AI resolution. Free trial: 7 days
- Who it's for
- Shopify and ecommerce brands · Businesses
- Pricing checked
- October 2026 on gorgias.com
Our verdict
Gorgias AI Agent is the most ecommerce-focused option here, with Shopify actions for orders, returns and cancellations built in. It is an add-on to a Gorgias helpdesk plan, so you pay for tickets and for each AI resolution, which adds up for high-volume stores.
Pros
- Built for Shopify with order, return and cancellation actions
- No charge when the AI hands the chat to a human
- Helpdesk is priced by tickets, not agent seats
Cons
- Needs a Gorgias helpdesk plan; AI Agent is priced separately
- Resolved tickets are billed twice: ticket fee plus AI fee
- Overage runs $1.00 to $2.00 per AI interaction on monthly support-only plans
Gorgias AI Agent pricing
| Plan | Monthly | Billed yearly | Tickets included | Extra tickets |
|---|---|---|---|---|
| Starter | $10/mo | No yearly discount | 50 | $0.40/ticket |
| Basic | $60/mo | Up to 17% off | 300 | $0.40/ticket |
| Pro | $360/mo | Up to 17% off | 2,000 | $0.25/ticket |
| Advanced | $900/mo | Up to 17% off | 5,000 | Custom |
| Enterprise | Quote | Quote | Custom | Custom |
| AI Agent add-on | $1.00/resolution | $0.90/resolution | 90 to 2,500+ AI resolutions/mo | $1.50 (Support + Shopping) or $1.00 to $2.00 (Support only) |
Source: gorgias.com/blog/gorgias-plan and gorgias.com/blog/ai-agent-pricing (official Gorgias pages; gorgias.com/pricing did not show figures), checked October 3, 2026.
Gorgias AI Agent alternatives
| Agent | Starting price | Pricing model | Best for | Compare |
|---|---|---|---|---|
| Gorgias AI Agent | $0.90 per resolution ($1 on Starter); helpdesk from $10/mo | Helpdesk tickets + per AI resolution | Shopify and ecommerce brands | This page |
| Fin by Intercom | $0.99 per outcome | Per outcome; 50 outcomes/mo minimum standalone | Teams on Intercom or another major helpdesk | Fin by Intercom review |
| Zendesk AI Agents | $55/agent/mo billed yearly | Per agent seat + per automated resolution beyond allowance | Support teams already on Zendesk | Zendesk AI Agents review |
| Lyro by Tidio | Free plan; Lyro from $32.50/mo | Monthly conversation quota | Small online stores and lean support teams | Lyro by Tidio review |
| HubSpot Customer Agent | $0.50 per resolution; needs Service Hub Pro (from $90/seat/mo) | Per resolution via HubSpot Credits + seat plan | Businesses running service on HubSpot | HubSpot Customer Agent review |
| Freddy AI Agent | $19/agent/mo billed yearly | Per agent seat + per AI session pack | Small and midsize teams on Freshdesk | Freddy AI Agent review |
Gorgias AI Agent FAQ
How much does Gorgias AI Agent cost?
Gorgias says each AI-resolved conversation costs $0.90 on most plans and $1 on Starter. You also need a helpdesk plan, from $10/mo for 50 tickets up to $900/mo for 5,000.
Does Gorgias have a free trial?
Yes. Gorgias lists a 7-day free trial.
Is Gorgias AI Agent good for Shopify?
Yes. It is trained on your Shopify catalog and policies and can check order status, process returns and cancel orders.
Am I charged when the AI hands off to a human?
No AI fee applies, but the conversation still counts as a helpdesk ticket.
What are the best Gorgias AI Agent alternatives?
Lyro by Tidio is cheaper for small stores, Fin by Intercom runs on top of Gorgias at $0.99 per outcome and Zendesk AI agents suit larger multi-channel teams.