Skip to content
Freddy AI Agent review (2026): pricing, features and alternatives
Support agent · freshworks.com
Freddy AI agent at a glance
Freddy AI Agent is a support agent with plans from $19/agent/mo billed yearly, best for small and midsize teams on Freshdesk.
- What it is
- Freshdesk's AI agent answers and resolves questions across email, chat, WhatsApp and social in 60+ languages.
- What it costs
- $19/agent/mo billed yearly. Per agent seat + per AI session pack. Free trial: 14 days
- Who it's for
- Small and midsize teams on Freshdesk · Businesses
- How it compares
- 2nd lowest starting price of the 6 AI customer support agents on Klyvoo
- Pricing checked
- October 2026 on freshworks.com
Our verdict
Freddy AI Agent is the cheapest way to get an AI agent inside a full helpdesk, since every paid Freshdesk plan includes the first 500 sessions. Past that, sessions cost $49 per 100, which is pricier per conversation than Fin or HubSpot at high volume.
Pros
- Every paid plan from $19/agent/mo includes the first 500 AI sessions
- 60+ languages across email, chat, WhatsApp and social
- 14-day trial of the Enterprise plan
Cons
- Extra sessions cost $49 per 100 (about $0.49 each)
- No free plan; monthly billing costs about 20% more
- Copilot is $29/agent/mo extra and only on Pro and Enterprise
Freddy AI Agent pricing
| Plan | Monthly | Billed yearly | AI sessions included | Extra sessions |
|---|---|---|---|---|
| Growth | Not verified | $19/agent/mo | First 500 | $49 per 100 |
| Pro | Not verified | $55/agent/mo | First 500 | $49 per 100 |
| Enterprise | Not verified | $89/agent/mo | First 500 | $49 per 100 |
Source: freshworks.com/freshdesk/pricing, checked October 3, 2026.
Freddy AI Agent alternatives
| Agent | Starting price | Pricing model | Best for | Compare |
|---|---|---|---|---|
| Freddy AI Agent | $19/agent/mo billed yearly | Per agent seat + per AI session pack | Small and midsize teams on Freshdesk | This page |
| Fin by Intercom | $0.99 per outcome | Per outcome; 50 outcomes/mo minimum standalone | Teams on Intercom or another major helpdesk | Fin by Intercom review |
| Zendesk AI Agents | $55/agent/mo billed yearly | Per agent seat + per automated resolution beyond allowance | Support teams already on Zendesk | Zendesk AI Agents review |
| Lyro by Tidio | Free plan; Lyro from $32.50/mo | Monthly conversation quota | Small online stores and lean support teams | Lyro by Tidio review |
| Gorgias AI Agent | $0.90 per resolution ($1 on Starter); helpdesk from $10/mo | Helpdesk tickets + per AI resolution | Shopify and ecommerce brands | Gorgias AI Agent review |
| HubSpot Customer Agent | $0.50 per resolution; needs Service Hub Pro (from $90/seat/mo) | Per resolution via HubSpot Credits + seat plan | Businesses running service on HubSpot | HubSpot Customer Agent review |
Freddy AI Agent FAQ
How much does Freddy AI Agent cost?
It comes with paid Freshdesk plans, from $19/agent/mo billed yearly (Growth) to $55 (Pro) and $89 (Enterprise). Each includes the first 500 Freddy AI Agent sessions, and more cost $49 per 100.
Does Freshdesk have a free trial?
Yes. New sign-ups get the Enterprise plan free for 14 days.
Does Freshdesk have a free plan?
The current pricing page does not list one.
What channels does Freddy AI Agent cover?
Email, web chat, WhatsApp and social media, in 60+ languages.
What are the best Freddy AI Agent alternatives?
Zendesk AI agents suit larger teams on Zendesk, Fin by Intercom works on Freshworks at $0.99 per outcome and Lyro by Tidio has a free plan for small stores.