Skip to content
Fin by Intercom review (2026): pricing, features and alternatives
Support agent · fin.ai
Fin AI agent at a glance
Fin AI agent: Fin by Intercom is a support agent priced at $0.99 per outcome, best for teams on Intercom or another major helpdesk.
- What it is
- AI agent that resolves chat, email, voice and social questions and works on top of most helpdesks.
- What it costs
- $0.99 per outcome. Free trial: 14 days, no card
- Who it's for
- Teams on Intercom or another major helpdesk · Businesses
- Pricing checked
- October 2026 on fin.ai
Our verdict
Fin is the most flexible pick here because you can run it on top of Zendesk, Salesforce, HubSpot, Freshworks or Gorgias and pay only $0.99 when it finishes a job. Costs rise with success, so a busy team resolving thousands of chats a month should model the bill before committing.
Pros
- Pay per outcome at $0.99, no platform or setup fees
- Runs on Intercom or on top of other helpdesks
- 14-day trial with unlimited outcomes and no card
Cons
- Standalone use requires at least 50 outcomes a month (about $49.50)
- Lead qualification outcomes cost $9.99 each
- Copilot for human agents is an extra $29 to $35 per user per month
Fin by Intercom pricing
| Plan | Monthly | Billed yearly | Fin price | Notes |
|---|---|---|---|---|
| Fin standalone | $0.99/outcome | $0.99/outcome | $0.99/outcome | 50 outcomes/mo minimum; use with your current helpdesk, no seats |
| Intercom Essential | Not verified | $29/seat/mo | $0.99/outcome | Fin included as a feature; outcomes billed on top |
| Intercom Advanced | Not verified | $85/seat/mo | $0.99/outcome | Includes 20 free Lite seats |
| Intercom Expert | Not verified | $132/seat/mo | $0.99/outcome | Includes 50 free Lite seats |
Source: fin.ai/pricing and intercom.com/pricing, checked October 3, 2026.
Fin by Intercom alternatives
| Agent | Starting price | Pricing model | Best for | Compare |
|---|---|---|---|---|
| Fin by Intercom | $0.99 per outcome | Per outcome; 50 outcomes/mo minimum standalone | Teams on Intercom or another major helpdesk | This page |
| Zendesk AI Agents | $55/agent/mo billed yearly | Per agent seat + per automated resolution beyond allowance | Support teams already on Zendesk | Zendesk AI Agents review |
| Lyro by Tidio | Free plan; Lyro from $32.50/mo | Monthly conversation quota | Small online stores and lean support teams | Lyro by Tidio review |
| Gorgias AI Agent | $0.90 per resolution ($1 on Starter); helpdesk from $10/mo | Helpdesk tickets + per AI resolution | Shopify and ecommerce brands | Gorgias AI Agent review |
| HubSpot Customer Agent | $0.50 per resolution; needs Service Hub Pro (from $90/seat/mo) | Per resolution via HubSpot Credits + seat plan | Businesses running service on HubSpot | HubSpot Customer Agent review |
| Freddy AI Agent | $19/agent/mo billed yearly | Per agent seat + per AI session pack | Small and midsize teams on Freshdesk | Freddy AI Agent review |
Fin by Intercom FAQ
How much does Fin cost?
Fin costs $0.99 per outcome, such as a resolved conversation or a completed handoff. Used alone with another helpdesk it has a 50-outcome monthly minimum. Inside Intercom, seats start at $29/seat/mo billed yearly and outcomes are billed on top.
Does Fin have a free trial?
Yes. The 14-day trial needs no credit card and includes unlimited Fin outcomes.
Can Fin work with Zendesk or Salesforce?
Yes. Fin runs on top of Zendesk, Salesforce, HubSpot, Freshworks, Gorgias and other helpdesks without seats.
What counts as an outcome?
A resolution where the customer asks for no more help, a configured handoff procedure, a disqualification or a self-serve routing. Qualifications cost $9.99 each.
What are the best Fin alternatives?
Zendesk AI agents suit teams already on Zendesk, Gorgias AI Agent fits Shopify stores, HubSpot Customer Agent costs $0.50 per resolution on HubSpot Pro and Lyro by Tidio is cheaper for small stores.