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Zendesk AI Agents review (2026): pricing, features and alternatives
Support agent · zendesk.com
Zendesk AI agents at a glance
Zendesk AI Agents is a support agent with plans from $55/agent/mo billed yearly, best for support teams already on Zendesk.
- What it is
- AI agents built into Zendesk Suite that resolve messaging, email and voice tickets and escalate with context.
- What it costs
- $55/agent/mo billed yearly. Per agent seat + per automated resolution beyond allowance. Free trial: 14 days
- Who it's for
- Support teams already on Zendesk · Businesses
- How it compares
- 3rd lowest starting price of the 6 AI customer support agents on Klyvoo
- Pricing checked
- October 2026 on zendesk.com
Our verdict
Zendesk AI agents make sense if your team already lives in Zendesk, since every Suite plan includes them along with a small monthly resolution allowance. The allowance is tight, so most teams will pay $1.50 to $2.00 for each extra automated resolution on top of seat fees.
Pros
- Included in every Suite plan, no separate product
- Covers messaging, email and voice in 80 languages
- Resolutions verified by an LLM before you are billed
Cons
- Only 5 (Team) to 15 (Enterprise) automated resolutions per agent each month
- Extra resolutions cost $1.50 committed or $2.00 pay-as-you-go
- Copilot is $50/agent/mo extra on yearly billing
Zendesk AI Agents pricing
| Plan | Monthly | Billed yearly | AI resolutions included | Extra resolutions |
|---|---|---|---|---|
| Suite Team | $69/agent/mo | $55/agent/mo | 5 per agent/mo | $1.50 committed, $2.00 pay-as-you-go |
| Suite Professional | $149/agent/mo | $115/agent/mo | 10 per agent/mo | $1.50 committed, $2.00 pay-as-you-go |
| Suite Enterprise | Quote | Quote | 15 per agent/mo | $1.50 committed, $2.00 pay-as-you-go |
Source: zendesk.com/pricing and Zendesk help center, checked October 3, 2026.
Zendesk AI Agents alternatives
| Agent | Starting price | Pricing model | Best for | Compare |
|---|---|---|---|---|
| Zendesk AI Agents | $55/agent/mo billed yearly | Per agent seat + per automated resolution beyond allowance | Support teams already on Zendesk | This page |
| Fin by Intercom | $0.99 per outcome | Per outcome; 50 outcomes/mo minimum standalone | Teams on Intercom or another major helpdesk | Fin by Intercom review |
| Lyro by Tidio | Free plan; Lyro from $32.50/mo | Monthly conversation quota | Small online stores and lean support teams | Lyro by Tidio review |
| Gorgias AI Agent | $0.90 per resolution ($1 on Starter); helpdesk from $10/mo | Helpdesk tickets + per AI resolution | Shopify and ecommerce brands | Gorgias AI Agent review |
| HubSpot Customer Agent | $0.50 per resolution; needs Service Hub Pro (from $90/seat/mo) | Per resolution via HubSpot Credits + seat plan | Businesses running service on HubSpot | HubSpot Customer Agent review |
| Freddy AI Agent | $19/agent/mo billed yearly | Per agent seat + per AI session pack | Small and midsize teams on Freshdesk | Freddy AI Agent review |
Zendesk AI Agents FAQ
How much do Zendesk AI agents cost?
They come with Zendesk Suite, which starts at $55/agent/mo billed yearly ($69 monthly). Team includes 5 automated resolutions per agent each month and Professional includes 10. Extra resolutions cost $1.50 committed or $2.00 pay-as-you-go.
Does Zendesk have a free trial?
Yes. The 14-day trial gives access to Suite Professional features.
What counts as an automated resolution?
A conversation the AI agent resolves without a human, checked by a large language model. Escalated conversations are not billed.
Can Zendesk AI agents handle voice?
Yes, with the Zendesk voice add-on.
What are the best Zendesk AI agent alternatives?
Fin by Intercom runs on top of Zendesk for $0.99 per outcome, Freddy AI Agent comes with Freshdesk from $19/agent/mo and HubSpot Customer Agent costs $0.50 per resolution.